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Satisfaction survey
Satisfaction survey
1. GLOBAL CENTER
Questions related to the center’s general management
1. Do you consider that the center is well organized?
Mark from 1 to 5 (1: completely disagree; 5: completely agree)
5 Completely agree
4 Agree
3 Neither agree nor disagree
2 Disagree
1 Completely disagree
Do you have any suggestion to improve this aspect?
2. Do you consider the center has a nice work atmosphere?
Mark from 1 to 5 (1: completely disagree; 5: completely agree)
5 Completely agree
4 Agree
3 Neither agree nor disagree
2 Disagree
1 Completely disagree
Add a suggestion to improve this aspect:
3. Do you feel that you are well informed about the way the center works and communicates its latest news?
Mark from 1 to 5 (1: completely disagree; 5: completely agree)
5 Completely agree
4 Agree
3 Neither agree nor disagree
2 Disagree
1 Completely disagree
Do you have any suggestion to improve this aspect?
4. Did the staff give you a prompt, effective response that was adapted to your needs or initial doubts?
Mark from 1 to 5 (1: completely disagree; 5: completely agree)
5 Completely agree
4 Agree
3 Neither agree nor disagree
2 Disagree
1 Completely disagree
5. Do you think that the CSC (complaints, suggestions and congratulations) receive quick and appropriate responses, and they are duly considered to improve the way the center works? (Yes/No/Comment)
6. At present, does the center’s equipment meet your requirements? Is there any additional equipment you might need? (Yes/No/Comment)
7. Do the contents of the webpage allow you to find information easily?
Mark from 1 to 5 (1: completely disagree; 5: completely agree)
5 Completely agree
4 Agree
3 Neither agree nor disagree
2 Disagree
1 Completely disagree
8. Do you believe that the online seminars and courses organized by the center are useful?
Mark from 1 to 5 (1: completely disagree; 5: completely agree)
5 Completely agree
4 Agree
3 Neither agree nor disagree
2 Disagree
1 Completely disagree
9. Generally speaking, what is your global level of satisfaction with the center and the services it provides?
Mark from 1 to 5 (1: very low; 5: very high)
5 Very high
4 High
3 Normal
2 Low
1 Very low
10. Observations and comments about the center: